FAQs

I'm based in Toronto, can I come pick up my item?

If you are in Toronto, and wish to pick your order up in-person to save on shipping costs, email shop@pearlsnapvintage.com to book a pick-up appointment.

Do you ship internationally?

International shipping typically takes longer to arrive and therefore we suggest you select a shipping option with tracking if available. We also recommend you look into your country's customs regulations. Pearl Snap Vintage is not responsible for customs fees incurred during shipment. 

How long does it take to ship?

Please purchase your items with a sense of patience and abundance as this is a slow, one horse operation. Please allow a week for readying, shipping and packing your pieces with care as well as an additional 5-10 days shipping time. Some orders take longer if i acquire an influx of orders at the same time! All orders ship from Canada.  You will get a confirmation email when you place your order.

I didn't receive an order confirmation. What's happened?

Check your spam and if you entered your email correctly. You will receive a shipping notification email when your items ship. If you don’t receive a shipping confirmation email it means your items have not been shipped.

Do you restock items that are sold out?

All our treasures are one of a kind, so when they're sold, they're gone for good! But fear not, we're always restocking the shop with fresh finds. Keep your eyes peeled for new arrivals, as there's always something new. You can also book an appointment to come in and see them in person at howdy@pearlsnapvintage.com

Can I return or exchange an item if it doesn't suit me?

All orders are final. Special care is taken to mend, embroider, measure and photograph each item and especially to describe regular vintage wear marks. Please pay attention to these details when ordering! If you have any questions regarding certain measurements please contact me before you place the order at shop@pearlsnapvintage.com

How do I know if an item will fit me?

We've got sizing guides as reliable as a trusty steed. They're on each product page to make sure your new duds fit like a glove. If you have any further questions about a certain item, reach out at shop@pearlsnapvintage.com